There can be many reasons why you can't connect your child's bank account.
Please check the following:
Does your bank support connecting youth accounts? You can see the list of banks that support connecting accounts to Gimi here.
Are you trying to connect a savings account? Unfortunately, most banks don't support connecting savings accounts to Gimi.
Does your bank require a specific power of attorney or authorization? Some banks require the parent or guardian to have the correct authorization to allow access to the child's account through a third-party service. Please check with your bank that the correct power of attorney is in place and that third-party access is allowed.
Is your child's bank account recently created? You may need to re-authenticate with your bank for the new account to appear in Gimi. Please follow the steps below to remove the existing bank connection and reconnect your bank account from scratch.
Have you already connected the bank account of one of your children but are having trouble connecting the account of your second child? If your second child's account was created after you connected the first child to Gimi, you may need to remove the existing bank connection to refresh the list of available accounts. Please follow the steps below to reconnect your bank accounts from scratch. Please also make sure that your children have accounts with the same bank, as we currently don't support connections to multiple different banks.
How to reconnect your children's bank accounts:
Make sure that neither of your children has a bank account connected. You can find this under Settings > Bank Accounts. If you see anything else related to your bank connection, please remove that as well.
Don't forget to press the red trash can in the bottom right corner. This makes sure that the entire bank connection is removed.
Close the Gimi app completely before you start reconnecting the bank accounts. Don't just leave the app – make sure you close it fully.
Open Gimi again and try to connect the bank accounts from scratch.
If you are still unable to connect the bank account after following these steps, please contact our customer support through the chat or send an email to [email protected].