When you initially connect the first child's account, depending on your bank, you might be asked to provide permission for the Gimi app to connect to your available accounts. In this prompt you must give permission for all accounts you wish to connect, for the first child and any subsequent connections to other children.
If you did not provide permission for the account you are trying to connect to a secondary child, it may be that the account is not showing up due to permission settings.
To solve this, you can remove the existing bank account connections and reconnect them. This will restart the connection process and allow you to review the permissions again.
How to reconnect the bank connection:
Make sure that neither of your children has a bank account connected. You can find this under Settings > Bank Accounts. If you see anything else related to your bank connection, please remove that as well.
Don't forget to press the red trash can in the bottom right corner. This makes sure that the entire bank connection is removed.
Close the Gimi app completely before you start reconnecting the bank accounts. Don't just leave the app running in the background – make sure you close it fully.
Open Gimi again and try to connect the bank accounts from the beginning.
When you reconnect the bank accounts, make sure you give Gimi permission to access all the accounts you want to connect.
If the account still does not appear after you have made sure that Gimi has permission to access it, please contact our support team at [email protected] for further help.