If your child can’t log in, it may be because their login details need to be updated. As a parent, you can view and manage your child’s user details directly in the parent app and help your child log in again.
This can be useful if your child has been logged out and is unable to access their account again.
In the parent app, go to:
Settings
My children
Select the child you need help with
General settings
Here you can view and change your child’s phone number or email address.
Your child can then log in to their account using the phone number or email address you have entered.
Important: Do not use the same email address or phone number that you have registered on your own parent account in Gimi. You can only use an email address or phone number that is not already linked to another Gimi user account.