If you have logged in and noticed that all your data is gone, such as connections to children and parents or your allowance history, you have most likely accidentally created a new account. Your old account should still exist, but it is registered with a different phone number or email address.
Here’s what you can do:
Try logging in with other email addresses or phone numbers that you may have used when creating your account.
If you are trying to access a child account, you can find the child’s login details in the parent app. Go to Settings > My children, select the child and then go to General settings. There you can see the email address and phone number registered to the child’s account. You can also change or add an email address or phone number there.
If you are still unable to access your old account, you can contact our support team, and we’ll help you find the correct account and regain access. Email us at [email protected].