If you are dissatisfied with the response you received from our customer support, we recommend you send a written request for a review by the person responsible for complaints at Gimi. The person responsible for complaints will then, in an impartial manner, review the case thoroughly and make a new assessment.

The written request must contain complete information about the case. The person responsible for complaints needs to know what happened in your previous contacts with us, a description of why you are discontented and how you would like us to resolve your case. You will receive an answer as soon as a final decision has been made, but no later than within 10 working days.

Our complaints manager is Elin Westerberg.

Email address: [email protected]